Recentemente, o Metrô de Belo Horizonte introduziu uma nova plataforma de atendimento ao passageiro, marcando uma evolução significativa em seus serviços após a privatização.
O novo Serviço de Atendimento ao Cliente (SAC) e Ouvidoria está disponível tanto por ligação gratuita quanto pelo WhatsApp, facilitando o acesso dos passageiros a informações essenciais como horários de funcionamento, tarifas, e a resolução de outras demandas relacionadas ao transporte público.
Uma das inovações mais notáveis é a introdução da “BetH”, uma atendente virtual desenvolvida para ser uma assistente eficiente e acessível a todos os públicos.
O nome “BetH” foi escolhido por meio de um concurso interno, combinando letras de “Metrô BH” de forma a ser facilmente pronunciável e memorável.
A BetH está programada para fornecer suporte contínuo, garantindo que nenhum cliente fique sem resposta ao migrar gradualmente para os novos canais de comunicação.
Além de oferecer suporte informativo, a plataforma também permite aos usuários reportar incidentes imediatos nas estações e trens, como comércio irregular, importunação sexual, roubos e furtos.
Essas ocorrências são tratadas com prioridade pelo Centro de Controle Operacional, que aciona imediatamente os funcionários de atendimento e segurança nas estações para solucioná-las.
O serviço opera diariamente, das 5h15 às 23h, assegurando que o suporte esteja disponível durante todo o horário operacional do metrô.
Para acessar o serviço, os usuários podem ligar para o número 0800 723 1456 ou contatar via WhatsApp, site e e-mail falemetrobh@metrobh.com.br nos dias úteis, das 8h às 17h, exceto feriados.
Essa iniciativa representa um avanço significativo na modernização e na qualidade do atendimento ao público do Metrô de Belo Horizonte, visando melhorar a experiência dos passageiros e garantir um transporte público mais eficiente e seguro na cidade.
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